With the new lite help desk, it becomes easier for you to manage all your sales and support emails. Multiple operators can access all the emails.
We know, it's difficult to stay online and provide round to the clock live chat support. Be offline and still never miss a lead again!
With multiple automation rules set, you pre-define what action to take on tickets that come to your help desk
Receive instant IM notifications for new ticket, ticket updates and transfers
Get the chat and ticket history of the customer on your IM when you are online and respond directly for the tickets using your IM