Effective: May 24th 2018

Our Commitment Protecting Your Data

We’re committed to partnering with our customers and users in helping them understand and make necessary preparations for the GDPR [General Data Protection Regulation]. This regulation is probably the most comprehensive data privacy law, restricted to EU and EEA. It will go into effect on 25th May, 2018.

In addition to standardizing and strengthening user data privacy across the EU nations, it will also the addition of new obligations across businesses that handle EU citizens’ personal information or data, irrespective of where the organizations are headquartered or operate from.

Preparing for the GDPR

The GDPR’s updated requirements are quite significant and our dedicated global team is working diligently to bring ClickDesk’s product offerings and contractual commitments in line with it so that it enables our customers prepare themselves much before the deadline. Our measures to achieve compliance will include:

  • Continued investments to our security infrastructure
  • Ensuring we have the appropriate contractual terms in order
  • To make sure we can continuously support secure cross-border data transfers by acquiring and keeping active our Privacy Shield self-certifications, and by keeping in place Standard Contractual Clauses through our updated Data Processing Agreement.
  • Product offerings that include new tools for data portability and data management.

We at ClickDesk will also continuously monitor all updates around GDPR regulatory compliance from various resources including regulatory bodies, and we will tweak our GDPR compliance plans in accordance, as and when they are changed or updated. We’ll also provide regular updates on this page, so that you’re always current.

Our Security Infrastructure and Certifications

Protecting our customers’ information and their users’ privacy is extremely important to us. As a cloud-based SaaS business entrusted with many of our customers’ most valuable data, we are very sensitive about security and have set high standards for protecting it.

ClickDesk has invested heavily in building a robust security team, one that can handle a variety of issues — everything from threat detection to building new tools. With GDPR requirements in mind around security incident notifications, ClickDesk will continue to abide by it contractual assurances and meet its obligations.

Offshore Data Transfers: Contractual Terms & Privacy Shield

In line with complying to E.U. data protection laws around offshore data transfer mechanisms, we have sent a self-certification application under the E.U.-U.S. Privacy Shield [PS listing URL]. These frameworks were developed to establish a methodology for businesses to comply with various data protection requirements while transferring personal data between European Union and the United States.

We also offer the European Union Model Clauses [Standard Contractual Clauses], to meet security and adequacy requirements for our customers operating in the E.U. and E.E.A.

Stay Updated

Fulfilling our data security and privacy and commitments is an important goal for us. In this direction, we would like to help you prepare for all the compliance changes the GDPR ushers. There will be continued updates on this page to reflect GDPR-related information as we become aware of it. In case you have any questions on how ClickDesk can help you with the compliance, do not hesitate to reach out to us.


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