Setup live chat

On your website

Set up ClickDesk live support software on your website now and give the ability for your web visitors to chat, talk, or connect with you right on your website

One time friends request

Respond on the go

Add the one-time friend requests you get from ClickDesk after setup to start responding to your website visitor chats on your instant messenger


Live Support Chat Software Features

You will love it

Visitor info

Know your visitor fully--name, e-mail, chat history, results, operating system, browser and language, geographic location, company...

Shortcut messages

ClickDesk allows you to save multiple phrases as shortcuts. These can be used to answer FAQs with a single click, saving you time.

Offline support

ClickDesk connects with your email ticketing system when you are offline, allowing your visitors to create tickets instantly. Alternatively, visitors can leave offline messages on your site and you can invite them back when you are online.

Three way caller

Transfer

ClickDesk allows rich three-way conference between your agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.

SSL enabled

SSL-enabled

ClickDesk provides highly secure communication interface. It prevents all the malicious scripts and intrusions through the chat window.

Language localization

Language localization

ClickDesk allows your visitors and operators to chat in any language (Albanian to Vietnamese). Allows both parties to configure messages to be in their native language straight out of their chat window.

Chat transcripts

Chat transcripts

View real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically (weekly/monthly) for quality control.

Widget customization

Widget customization

Customize your live chat widget icon, size, color, theme, image, text, and its position (right, left, center, top, bottom) to match your website.


Themes

Choose from layout and customize colors & position


Advanced features

You will love it more

Concurrent chats

Concurrent chats

Allow up to five visitors to chat simultaneously with a live support chat agent.

Persistent chats

Persistent chats

ClickDesk persistent chat window stays on the page even though visitor browses rest of your web pages on the site.

Multiple operators

Multiple operators

Any number of chat operators you allow can connect to ClickDesk independently to chat with or monitor visitors on your website.

Chat reports

Stats & reports

See real-time reports and trends, visitors' time on site, operators' performance, admin chats, session logs and activity, monitor site traffic, and much more.

Multiple departments

Unlimited departments

Create multiple departments (sales, support,...) and assign selected/all agents. You can even route chats on a particular page to a specific department of your choice.

Unlimited domains

Unlimited domains

ClickDesk lets you run your code on as many domains as you want - sites, blogs, email, Facebook, or even Twitter.


Trusted by over 1,85,429+ Websites in over 120 Countries

Guaranteed 99.95% Uptime
chat icon

Convert visitors to happy customers

Awesome combo of live-chat, voice and video