Set up ClickDesk live support software on your website now and give the ability for your web visitors to chat, talk, or connect with you right on your website
Add the one-time friend requests you get from ClickDesk after setup to start responding to your website visitor chats on your instant messenger
Know your visitor fully--name, e-mail, chat history, results, operating system, browser and language, geographic location, company...
ClickDesk allows you to save multiple phrases as shortcuts. These can be used to answer FAQs with a single click, saving you time.
ClickDesk connects with your email ticketing system when you are offline, allowing your visitors to create tickets instantly. Alternatively, visitors can leave offline messages on your site and you can invite them back when you are online.
ClickDesk allows rich three-way conference between your agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
ClickDesk provides highly secure communication interface. It prevents all the malicious scripts and intrusions through the chat window.
ClickDesk allows your visitors and operators to chat in any language (Albanian to Vietnamese). Allows both parties to configure messages to be in their native language straight out of their chat window.
View real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically (weekly/monthly) for quality control.
Customize your live chat widget icon, size, color, theme, image, text, and its position (right, left, center, top, bottom) to match your website.
Allow up to five visitors to chat simultaneously with a live support chat agent.
ClickDesk persistent chat window stays on the page even though visitor browses rest of your web pages on the site.
Any number of chat operators you allow can connect to ClickDesk independently to chat with or monitor visitors on your website.
See real-time reports and trends, visitors' time on site, operators' performance, admin chats, session logs and activity, monitor site traffic, and much more.
Create multiple departments (sales, support,...) and assign selected/all agents. You can even route chats on a particular page to a specific department of your choice.
ClickDesk lets you run your code on as many domains as you want - sites, blogs, email, Facebook, or even Twitter.