SnapEngage Alternative

SnapEngage has a high entry-level price, while ClickDesk plans start at just $14.99 and scale with your business. While SnapEngage only features text chat, ClickDesk is a reliable combination of live chat, help desk and voice and video chat with a rich feature set. Additionally, startup-friendly pricing makes ClickDesk the leading alternative to SnapEngage.

	ClickDesk	SnapEngage
Web Chat Features
Real-time Visitor Map
Initiate Live Chats
Visitor Activity Marker
Visitor Path
Idle Time Alerts
Chat Shortcuts
Sound and Desktop Notifications
Visitor Screenshots
Persistent Chat
Facebook Fan Page Chat

An intuitive live chat dashboard that makes chatting with your customers a fun experience.

	ClickDesk	SnapEngage
Dashboard	Advanced yet intuitive	Basic
Typing Notification
Typing Preview
File Sharing
Language Customization
Pre-chat Surveys
Co-web Browsing
Real-time Language Translation
Pro-active Triggers
Hide When Offline

Choose from a wide range of live chat themes, add your own branding and mix and match colors to suit your website. Add avatars and eye catchers to provide the most engaging support possible.

	ClickDesk	SnapEngage
Live Chat Themes	Modern, Ultra, Social, Minimalistic and more	Only 1 theme
Custom CSS	On request	On request
White Label	On plans above $40	On plans above $420!
Live Chat Buttons
Floating Side Button
Avatars
Eye Catchers
Chat Widget Transitions

Chat transfer, conference and priority levels and other features designed to help you work as a group. Clearly a better SnapEngage alternative.

	ClickDesk	SnapEngage
Chat Transfer
Priority Levels	On plans above $40	On plans above $420!
Group Chat and Conferencing
File Sharing
Team Messaging
Hours of Operation

ClickDesk voice and video chat is the easiest way for customers to get in touch with your business. No software or hardware installations required. Definitely a better alternative to SnapEngage!

	ClickDesk	SnapEngage
Voice Calling
Video Chat

Managing email and offline chats is a breeze with our intuitive helpdesk. In comparison, you'll get drowned in offline chat with SnapEngage.

	ClickDesk	SnapEngage
Unlimited Tickets
Ticket Automation
Macros, Tags & Canned Responses
Import & Transfer Tickets

Get insights into your business with analytics and reports. Evaluate agent performance, decide agent availability, create a better use engagement strategy, and more.

	ClickDesk	SnapEngage
Periodic Live Chat Reports
SLA Report
Weekly Summaries
Live Chat Transcripts

Connect with Salesforce, Zendesk, Sugar, Agile CRM or Zoho with just one click. Store the entire customer history in one place. Push and pull tickets with ease.

	ClickDesk	Snap Engage
Developer API
Salesforce
Zendesk
User Voice
Zoho CRM
Desk.com
Sugar CRM
Agile CRM
Capsule
Google Analytics
Freshbooks & Chargify

Always secure and always on, ClickDesk is the best SnapEngage alternative for growing teams and enterprises.

	ClickDesk	SnapEngage
SSL Encryption
SLA	99.95%

We are available round the clock to help you with your questions.

	ClickDesk	SnapEngage
Account Manager
Agent Training	On plans above $39.99	On plans above $420
Phone Support	All paid plans	On plans above $420
Help Section