SnapEngage has a high entry-level price, while ClickDesk plans start at just $14.99 and scale with your business. While SnapEngage only features text chat, ClickDesk is a reliable combination of live chat, help desk and voice and video chat with a rich feature set. Additionally, startup-friendly pricing makes ClickDesk the leading alternative to SnapEngage.




ClickDesk SnapEngage

Two-way Voice and Video Calls

Pricing & Plans

$14.99/month $60/month

Help Desk Ticketing

Money Back Guarantee

30 days

Account Manager


SnapEngage has a high entry-level price, while ClickDesk plans start at just $14.99 and scale with your business. While SnapEngage only features text chat, ClickDesk is a reliable combination of live chat, help desk and voice and video chat with a rich feature set. Additionally, startup-friendly pricing makes ClickDesk the leading alternative to SnapEngage.




ClickDesk SnapEngage
Web Chat Features

Real-time Visitor Map

Initiate Live Chats

Visitor Activity Marker

Visitor Path

Idle Time Alerts

Chat Shortcuts

Sound and Desktop Notifications

Visitor Screenshots

Persistent Chat

Facebook Fan Page Chat


An intuitive live chat dashboard that makes chatting with your customers a fun experience.


ClickDesk SnapEngage

Dashboard

Advanced yet intuitive Basic

Typing Notification

Typing Preview

File Sharing

Language Customization

Pre-chat Surveys

Co-web Browsing

Real-time Language Translation

Pro-active Triggers

Hide When Offline


Choose from a wide range of live chat themes, add your own branding and mix and match colors to suit your website. Add avatars and eye catchers to provide the most engaging support possible.




ClickDesk SnapEngage

Live Chat Themes

Modern, Ultra, Social, Minimalistic and more Only 1 theme

Custom CSS

On request On request

White Label

On plans above $40 On plans above $420!

Live Chat Buttons

Floating Side Button

Avatars

Eye Catchers

Chat Widget Transitions


Chat transfer, conference and priority levels and other features designed to help you work as a group. Clearly a better SnapEngage alternative.


ClickDesk SnapEngage

Chat Transfer

Priority Levels

On plans above $40 On plans above $420!

Group Chat and Conferencing

File Sharing

Team Messaging

Hours of Operation


ClickDesk voice and video chat is the easiest way for customers to get in touch with your business. No software or hardware installations required. Definitely a better alternative to SnapEngage!


ClickDesk Zopim

Voice Calling

Video Chat


Managing email and offline chats is a breeze with our intuitive helpdesk. In comparison, you'll get drowned in offline chat with SnapEngage.




ClickDesk Zopim

Unlimited Tickets

Ticket Automation

Macros, Tags & Canned Responses

Import & Transfer Tickets


Get insights into your business with analytics and reports. Evaluate agent performance, decide agent availability, create a better use engagement strategy, and more.


ClickDesk Zopim

Periodic Live Chat Reports

SLA Report

Weekly Summaries

Live Chat Transcripts


Connect with Salesforce, Zendesk, Sugar, Agile CRM or Zoho with just one click. Store the entire customer history in one place. Push and pull tickets with ease.


ClickDesk Snap Engage

Developer API

Salesforce

Zendesk

User Voice

Zoho CRM

Desk.com

Sugar CRM

Agile CRM

Capsule

Google Analytics

Freshbooks & Chargify


Always secure and always on, ClickDesk is the best SnapEngage alternative for growing teams and enterprises.


ClickDesk Zopim

SSL Encryption

SLA

99.95%

We are available round the clock to help you with your questions.


ClickDesk SnapEngage

Account Manager

Agent Training

On plans above $39.99 On plans above $420

Phone Support

All paid plans On plans above $420

Help Section


Trusted by over 1,85,429+ Websites in over 120 Countries

Guaranteed 99.95% Uptime
chat icon

Convert visitors to happy customers

Awesome combo of live-chat, voice and video