Get your customer details on live chats using custom
to get the details of your customer on your IM (Google talk or
the variables and retrieve those details on your IM.
No installation of any addon
is required. Just copy and paste 4 lines of code.
Receive details from your
Set the reference name and
variables to fetch those details on your IM.
Get up to 5 profile fields of
the customer on your IM even before initiating the live chat.
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Login to ClickDesk and add an
Get your live chat code and
paste it on the web page you would like to receive live chat and
Go to 'Live Chat' tab and
Step 2: Set the Variables
In the plugins section, select
their values. This reference name will appear the same in your IM
so you can recognize the value.
variables. Click on Save.
Step 3: Demo Chat
Initiate a live chat to see if
In this example, you will find
that when a live chat is initiated, the variables are detected
IM with the reference name you saved.