Activity Monitor gives you a quick overview of all your agents. View active agents, offline agents, last login times and more information at a glance.
Activity Monitor puts you in control and makes your job easier by allowing you to silently monitor agents producing better results and improving customer experience. Monitor chats and train agents to improve productivity.
This feature provides you with all the tools to control and manage your agents. You can easily logout agents or close chats based on your discretion.
To access this feature, go to ‘Activity Monitor’ under your user settings on the dashboard.