While Olark is text-only chat, ClickDesk is much more than simple live chat software. ClickDesk's integrated feature set includes voice and video chat, email helpdesk and online help desk, social media integration and analytics. Explore why ClickDesk is considered best of Olark competitors and see the detailed comparison of both the products to see why ClickDesk is a good alternative to Olark.
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Multi-channel |
Live chat + Help Desk Ticketing + Voice & Video | Only Live chat |
Web Chat Dashboard |
Advanced | Basic |
Pricing & Plans |
$14.99/agent | $17/agent |
Team Features - File Transfer, Conferencing, Priority Levels |
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Chat on IM |
Same bots for all visitors | Multiple bots for each visitor. Makes your IM messy. |
Account Manager |
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Money Back Guarantee |
30 days |
Olark has a basic webchat panel to take chats. ClickDesk's advanced webchat dashboard lets you take live chats, handle help desk tickets, visualize website visitors on a map and send and receive voice and video calls. It's a great alternative for Olark users who are serious about growing their online business.
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| Web Chat Features | ||
Real-time Visitor Map |
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Initiate Live Chats |
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Visitor Activity Marker |
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Visitor Path |
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Idle Time Alerts |
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Shortcuts |
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Sound and Desktop Notifications |
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Visitor Screenshot |
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Persistent Chat |
Our live chat dashboard makes chatting with your customers an intuitive and rewarding experience. It's a clear winner in a features comparison with Olark
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Dashboard |
Advanced | Basic |
Typing Notifications |
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Typing Preview |
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File Sharing |
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Language Customization |
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Pre-chat Survey |
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Co-web Browsing |
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Real-time Language Translation |
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Pro-active Triggers |
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Hide When Offline |
Take live chats from your customers on Gtalk
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Gtalk |
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Jabber |
Choose from a range of themes, add your own branding and mix and match colors to suit your site or app.
| ClickDesk | Olark | |
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Live Chat Themes |
Modern, Ultra, Social, Minimalistic and more | Azul, Modernity etc based on a single theme |
Size and Position |
Only position | |
Custom CSS |
On request | Add on |
White Label |
On plans above $40/month | On plans above $116/month |
Avatars |
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Eye Catchers |
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Chat Widget Transitions |
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Live Chat Buttons |
Chat transfer, conference and priority levels and other features designed to help you work as a group. Clearly the best in Olark alternatives
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Chat Transfer |
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Team Chat and Chat Conferencing |
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Priority Levels |
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File Sharing |
ClickDesk's voice and video chat is the easiest way for customers to get in touch with your business. No software or hardware installations required - works directly in the browser! Definitely a better alternative to Olark.
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Voice Chat |
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Video Chat |
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40+ local access numbers |
Managing email and offline chats is a breeze with our intuitive help desk. Offer the best customer experience without purchasing any additional software.
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Unlimited Tickets |
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Ticket Automation |
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Macros, Tags & Canned Responses |
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Import & Transfer Tickets |
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Get insights into your business with analytics and reports. Receive customized reports by email. Evaluate agent performance, decide agent availability and grow your business the smart way.
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Periodic Live Chat Reports |
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SLA Report |
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Weekly Summary |
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Live Chat Transcripts |
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Connect with Salesforce, Zendesk, Sugar, Zoho or Agile CRM with just one click. Store the entire customer history in one place. Never miss another lead.
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Developer API |
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Salesforce |
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Zendesk |
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Zoho CRM |
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Desk.com |
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Sugar CRM |
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Agile CRM |
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Capsule |
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Google Analytics |
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Freshbooks & Chargify |
All ClickDesk plans are SSL secure. Olark in comparison doesn't offer SSL on some of the plans.
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SSL Encryption |
All paid plans | Paid plans except Bronze |
SLA |
99.95% |
ClickDesk offers phone support on all its paid plans. Olark in comparison has phone support on its highest plan only.
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Account Manager |
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Agent Training Support |
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Phone Support |
All paid plans | Only on Ultimate |
Help Section |
