ClickDesk customers love using the social toolbar in our chat widgets for increasing Twitter and Facebook followers and organic marketing, but what do you do when that growing social media audience has questions and concerns? We’re excited to announce a new integration between our live chat software and Hootsuite, one of the world’s most popular apps for social media engagement and analytics. The plugin lets you send live chat invites in personalized tweets, directly from the Hootsuite dashboard. When a customer clicks on the customized URL on Twitter, they enter into a real-time ClickDesk chat session (including voice and video chat options) with your live chat agents.
Modern businesses know that customers around the world turn to Twitter to make public comments about companies, brands, products and customer service. Integrating ClickDesk with Hootsuite ensures that you won’t miss out on opportunities for one-on-one engagement, whether that means closing a sales, answering a support question or just making a human connection. The integration enables a new ‘Send Chat Invitation’ menu item on tweets viewed in the Hootsuite app. You can then modify the tweet text and choose which ClickDesk department will receive the chat.
Key Benefits of the ClickDesk Hootsuite Plugin
- Personalized chat invites: The integration lets you send a personalized chat invite at just the right time. When it comes to customer growth and retention, this approach can be much more effective than automated responses to tweets.
- Smarter workflows: When you initiate customer support sessions directly on social media, you eliminate extra helpdesk tickets and increase customer happiness through direct response to their questions and concerns. It’s a #custserv win-win!
- Works for sales, support, and beyond: The plugin lets you choose which of your ClickDesk departments will receive the chat, so the right team members will always receive initiated chats.
ClickDesk is proud to be integrated with Hootsuite to bring the power of live chat to those businesses that are serious about social media and customer happiness. Check out our Hootsuite integration page for step-by-step setup instructions, and don’t hesitate to get in touch with any questions.