It’s late and you’re tired. Maybe you’ve been patching your system against an unexpected security threat, maybe it’s just been that type of long day where everyone seems to call at once. Suddenly a new chat pops up. The customer wants an update on ticket no. 3245. Or maybe it’s ticket no. 3254. They aren’t sure. You login to your Help Scout account and search for the ticket number. The customer gets anxious, you get stressed, and nothing is happening fast enough.
Luckily for you and your sanity, Help Scout now integrates completely with ClickDesk.
About Help Scout
Help Scout is a simple help desk software that empowers small businesses to deliver personalized customer support at scale.
Benefits of Help Scout live chat integration in ClickDesk
1. Deliver instant happiness
Whenever an existing customer comes to chat with you, instantly receive a quick view of their details from Help Scout. If you want to see more detail, one-click access to complete ticket histories makes it easy to be fully informed – no tedious copy, paste or search required.
2. Save time and money
View recent and open requests with the customer. Complete customer information is available right in the chat window. Also your chat transcripts are automatically added to your Helpscout account. Visitor details like name, email etc are added as a note to your Helpscout account.
To combine the power of ClickDesk’s live chat with your Help Scout account, you need a Pro/Enterprise ClickDesk account along with a Helpscout subscription. Don’t have a subscription ? Sign up for an account today. Even our most powerful plans are remarkably affordable.
How to configure the integration
Please refer to our Help Scout live chat integration guide to configure the integration and start increasing customer satisfaction dramatically!