DIY: Roll up your sleeves & fix live chat in 2 minutes

Great that you added an agent, pasted the code on your site (or used one of our plugins) and are excited to live chat with your visitors. But you don’t see ClickDesk live chat window appear “online” on your website though your agent is logged in.

Cool, Dr. Sheldon is here to assist you. Let’s fix it!

Chat Error Trouble Shoot

Follow the steps as shown in the flow chart below.

Agent verification flow chat


Please write to support at clickdesk dot com or chat with us online for any assistance with the setup.