With the recent release of the web chat panel for agents to answer live chats & help desk tickets, ClickDesk stands among one of the fastest growing multi-channel customer engagement tools in the industry.
“We are happy to achieve this milestone of 75,000 businesses in less than 2 years since our beta launch. This is a proud moment for all of us at ClickDesk, and we thank all the businesses & integration partners for their continuous trust in us,” says Manohar Chapalamadugu, CEO of ClickDesk. “ClickDesk is the only service to offer 99.95% uptime guarantee and SLA for enterprises. We are the first in the industry to provide a full value combination of customer engagement tools in a single suite. We are continuously innovating and making the service more amazing by accommodating our customers feedback in ClickDesk’s product roadmap. With that in mind, we released HelpDesk last year, and brought in a new admin dashboard, more beautiful themes, advanced reports, and agents’ panel,” he added.
ClickDesk has one click installable plugins with WordPress, Joomla, Magento and other ecommerce and content management systems. ClickDesk integrates with many popular SaaS providers including Salesforce, Zoho, Zendesk, Freshbooks & Agile CRM and is constantly adding many other app partners. The developer API is also released for developers to integrate customer’s live chats and tickets history into their apps.
With extremely simple setup process, businesses can instantly start chatting with their web visitors through their existing Skype, Google Talk IM or ClickDesk’s webchat portal for agents.
The live chat widget interface also includes a first-of-its kind social toolbar, enabling users to Tweet about a brand or like a Facebook page right from the chat window. ClickDesk offers a free forever plan, while paid plans start at $9.99.