Zendesk provides customer service and support ticket software to more than 40,000 organizations. The popular help desk suite provides numerous features to increase customer satisfaction and keep team in the loop about customer service issues. Zendesk is especially well known for providing a platform for “customer self-service,” where customers are able to quickly find answers to their queries.
Connecting Zendesk and ClickDesk enables your customers to participate and collaborate with your organization – making conversations more meaningful, personal and productive. With the awesome new ClickDesk’s Zendesk chat app, when existing customer comes to chat with you, you instantly receive a quick view of their details from ClickDesk. If you want to see more detail, one-click access to complete ticket histories makes it easy to be fully informed – no tedious copy, paste or search required.
With the new Zendesk chat App, you can take a variety of actions from inside your Zendesk Dashboard, including:
1. View customers’ ticket histories during live chats
2. Create or update tickets directly from the live chat window
3. Access ClickDesk from your Zendesk Dashboard
4. Forward your after-hours messages from customers directly to Zendesk
So, what are you waiting for? Identify your most important customers and gain key insights into how to improve your product or service.
HOW TO INSTALL
Just head over to the Zendesk app marketplace and install the Zendesk Live Chat App.
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