Did you know accessing information from multiple systems real-time is the biggest problem faced by customer support agents? Looking up various systems while the customer is on an active call or chat takes away the agent’s focus and impacts customer satisfaction levels.
Wouldn’t it be nice to have all the customer information at a glance?
At ClickDesk, we strive to provide you the best tools to improve customer engagement. With ClickDesk, the complete customer information from your Zoho CRM to Zendesk ticketing system is readily available in the chat window. We have now taken it one step further by integrating with Chargify live chat, the popular billing software to manage recurring subscriptions.
Chargify is helping companies build innovative web applications without worrying about managing recurring subscriptions. With the Chargify chat integration, the customer’s subscription details are readily available for support agents in the IM/agent panel.
Some of the benefits of the Chargify live chat integration:
1. Provide priority support:
Identify your paid customers using chargify subscription details and give extra attention to your VIP customers.
2. Resolve billing issues faster:
Billing issues are notorious for confusing customer support agents. Varying levels of access makes it even more difficult. Our Chargify chat integration empowers your support agents by giving them access to billing through simple chat commands. This ensures that your customers get the best support they deserve.
How to Setup:
Please write to us at email@example.com if you have any questions.
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