Active Invite Feature – Proactively invite users to audio/video chat

Our new Active Invite feature lets agents invite web visitors to join an audio/video call with a single “/call” command in the chat window. Proactively inviting customers to chat in this way is a great option if you’re looking to create a casual environment where it’s easy to build trust and increase conversions!

Active Chat Session

If you’re already a ClickDesk user, you’re likely familiar with our Proactive Rules, which let you create customized, automated popups based on user behavior. Active Invite is a bit different. When an agent is already engaged in a text chat with a web visitor, Active Invite lets the agent reach out to the customer and ask if they’d like to join a voice or video chat. It’s the equivalent of walking up to a customer in a brick-and-mortar store and saying, “Let me know if I can help you with anything.” We’ve found that even if the user doesn’t wish to engage immediately in a voice or video call, inviting them to do so greatly increases sales and conversions in the long run. Video chat is especially great for conversions because it personalizes the pitch, letting customers literally put a face to your organization. As we noted in our post about our new, free, in-browser video chat feature, video chat reduces communication gaps and lets you naturally build trust and confidence. Voice chat is a great option as well, as people often say much more over the “phone” than they would if they were typing out every thought or question.

How to actively invite a web visitor to a voice or video chat?

No setup required. Once you have engaged a web visitor in a text chat, just go to Shortcuts in the Active Chat Window, then choose “/call” to invite the user to a voice call, or “/video-call” to invite the user to a video chat. It’s that easy!

Don’t have a ClickDesk account yet? Now’s the time to register for a free account and start engaging your customers.