Quick Access to Analytics and Reports
Get complete visitor details along with their chat transcripts
Detailed Chat Reports Analyze your daily / weekly / monthly chat reports
View by charts / lists, analyze by agents / departments & receive reports through email
Get reports by choosing your department(s).
Graphical view helps to analyze the chat reports easily.
Check chat details by date, agent name, etc.,
Check visitor-agent chat transcript and visitor info.
More About Reports
Search Option
Search option will help you to search for specific chat conversation.
Prev Month
It provides you the older chat transcript details.
Chat Details - List View
List view provides you complete chat information like - Date/time, Visitor Email ID, Visitor Name, Agent Name, User Rating for your agent response, Location, Duration, etc.,
Chat Details - Graphical view
It helps you to get quick overview on your received chats on specific day or for whole month. Just mouse over on a specific date to know the number of chats.
Choose Department
From department dropdown list you can select any of your configured department to get the chat transcript details.
About Broadcast & Proactive options
Broadcast is nothing but the web visitors initiated the chat. Proactive is nothing but your proactive rule will initiate the chat with your web visitor.
Know more about your visitor
You can get complete information about your visitor - agent conversation along with the complete information about your web visitor by just clicking on the link "Broadcast or Proactive"
Join thousands of companies who have trusted ClickDesk
Good luck and thanks to Clickdesk team for this awesome product.
Soam www.qubesys.com
We are very excited about this. Not only is clickdesk cool, but the customer service is beyond incredible!
Luke Wingfield Digby www.totalsend.com
