Complete package of live chat, help desk & voice
99.95% Uptime guarantee. Upgrade, downgrade or cancel anytime.

What is ClickDesk?

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 25,000 businesses in our first year. Since our launch, we have been adding thousands of businesses monthly.

Also, here are top 10 reasons why you should consider ClickDesk

How does ClickDesk compare against competition?

ClickDesk offers much more than just live chat. It is a powerful combo of live chat, voice chat, help desk and social toolbar. Check out a detailed analysis here of how we compare against competition.

What is multi-channel online engagement?

Multi-channel means providing multiple communication channels for your web visitors to communicate with you. Live chat is one communication channel, but there are also others we support - voice chat, help desk and social toolbar. The idea is to provide the right communication channel to the right visitor at the right time to convert a web visitor into a customer. You can learn more details from our features page.

How does voice chat help?

Voice chat allows your web visitors to call your business or agents straight from the browser without any additional hardware or software installations. With voice chat, your web visitors will have an additional channel to contact you directly besides live chat.

What is help desk?

Help desk helps you manage your offline chats effectively. If you are unavailable to take calls or chats, your web visitors will have an option to leave offline messages which will be created as tickets in the help desk system, which you can track and store further information for future reference (both to you and your web visitors).

Are there any downloads or installations required?

There are no downloads or installations needed for you or your web visitors to use ClickDesk. Your web visitors can chat or call directly from their browser without any software installations. You or your agents can answer chat requests or calls from your favorite instant messenger - GTalk or Skype.

Do I have to sign a long-term contract?

No. There are no long term contracts that you need to commit to. ClickDesk is a pay-as-you-go monthly service. You can cancel the service at any time.

Can I change plans?

Yes, you can upgrade or downgrade plans at any time. Your monthly fees will be adjusted based on the plan you have chosen to upgrade or downgrade.

Do you offer any discounts?

Yes, we offer discounts on yearly commitments/annual plans.

I need more operators; can I get a custom plan?

If your needs exceed the features of our standard plans, please contact us at support@clickdesk.com and tell us what you need.

How do I cancel my ClickDesk subscription?

If you wish to cancel, please login to the online control panel and place a cancellation request and we will process your request immediately.

How many concurrent sessions can an operator handle?

For free plans, we allow only one simultaneous chat. For paid plans, we allow five simultaneous chats at a time for each operator.

How do I receive chats or calls from my web visitors?

With ClickDesk, you can use your favorite IM to take chats or calls. While setting up an agent, simply specify the GTalk or Skype ID where you or your agent would like to receive chats or calls. Once the setup is complete, when your web visitor initiates a chat or call through ClickDesk we will forward the chats and calls directly to your IM (GTalk or Skype).

Can I answer chats/calls on my mobile phone or tablet?

Absolutely! Since ClickDesk sends the chats and calls to your GTalk/Skype, you can login to those IM clients from your mobile or tablet as well. You can answer all your chats and calls even while you are on the go.

What if I'm unavailable to answer chats or calls?

ClickDesk is much more than a live chat. If you are unavailable to take calls or chats, ClickDesk will allow your web visitors to leave offline chats which will get converted to tickets in helpdesk system which you can answer at your convenience.

I have more questions.

If you have further questions about ClickDesk, please contact us at support (at) clickdesk (dot) com