Set up ClickDesk live help software on your website now and give your web visitors the ability to chat, talk, and connect with you right from your website.
Accept one-time friend requests you receive from ClickDesk after setup to start responding to your website visitor chats on your instant messenger.
You can also provide live help to customer queries through Skype from desktop, laptop, or mobile.
Know your visitor fully--name, e-mail, chat history, results, operating system, browser and language, geographic location, company...
ClickDesk allows you to save multiple phrases as shortcuts. These can be used to answer FAQs with a single click, saving you time.
ClickDesk connects with your email ticketing system when you are offline, allowing your visitors to create tickets instantly. Alternatively, visitors can leave offline messages on your site and you can invite them back when you are online.
ClickDesk allows rich three-way conference between your agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
ClickDesk provides a highly secure communication interface. It prevents any malicious scripts or intrusions through the chat window.
ClickDesk allows your visitors and operators to chat in any language (Albanian to Vietnamese) and allows both parties to configure messages in their native language straight out of their chat window.
View real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically (weekly/monthly) for quality control.
Customize your live chat widget icon, size, color, theme, image, text, and its position (right, left, center, top, bottom) to match your website.
See real-time reports and trends, visitors' time on site, operators' performance, admin chats, session logs and activity, monitor site traffic, and much more.View Details
Create multiple departments (sales, support,...) and assign selected/all agents. You can even route chats on a particular page to a specific department of your choice.
ClickDesk lets you run your code on as many domains as you want - sites, blogs, email, Facebook, or even Twitter at no extra cost.
Allow up to five visitors to chat simultaneously with a live chat support agent.
ClickDesk persistent chat window stays on the page even when your visitors browse through the rest of your web pages on the site.
You can allow any number of chat operators connect to ClickDesk independently to chat with or monitor visitors on your website.