JavaScript API Integration with ClickDesk
Get your customer details on IM using custom javascript variables
ClickDesk Javascript Live Chat Integration
Do you use custom javascript on your website and would like to get the details of your customer on your IM (Google talk or Skype) instantly? Javascript developer API allows you to set the variables and retreive those details on your IM
Javascript Developer API
Javascript Integration Features
- No installation of any addon required. Just copy and paste 4 lines of code
- Receive details from your custom javascript inserted used on your website
- Set the reference name and variables to fetch those details on your IM
- Get upto 5 profile fields of the customer on your IM even before initiating the live chat
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ClickDesk Plugin Installation Guide
Step 1: Enable Javascript plugin
- Login to ClickDesk and add operator
- Get your live chat code and paste it on the webpage you would like to receive live chat and VoIP calls
- Go to Preferences and select Plugins from the dropdown menu
Step 2: Set the Variables
- In the plugins section, go to Javascript API block
- Add javascript variables and their reference names. This reference name would appear the same in your IM for you to recognize the value
- You can add upto 5 javascript variables. Click on Save.
Step 3: Demo Chat
- Initiate a live chat to see if the functioning of the javascript api
- In this example, you can find that when a live chat is initiated, the variables are detected from the javascript in the website and are integrated with ClickDesk javascript API. The same information is displayed in the IM with reference name you saved
