Agents (with access to helpdesk) can login to view, reply, transfer or favorite the tickets received in their department. Easy & simple helpdesk.
All the logged in agents get an instant message alert in their Google talk or Skype when a new ticket is created, updated or assigned
Create a new ticket, view the customer's ticket history and even update the current ticket directly from your instant messenger
While configuring an account, you can choose your own subdomain to access the email system. e.g: mycompany.clickdesk.com
Configure your existing email addresses to forward the mails to your new email given in ClickDesk's helpdesk. No additional setup.
You can create multiple departments (e.g: sales, support etc.) and assign operator. Each department gets an unique email id.
Decide which agents to access the helpdesk and add, delete or control helpdesk access to your agents from your ClickDesk dashboard
Logged in agents in the ticket panel can assign the tickets to themselves or transfer to other agents or departments
Save frequent messages with short codes and use them while replying to tickets to save time
You can add tags to your helpdesk from your ClickDesk dashboard. Filter your emails (tickets) with tags for easy access
Search tickets by name, email, ticket id, department or tags
You will never need to delete a ticket again. Your tickets are stored with us, as long as you have an active account in ClickDesk.
Agents can create a new ticket on behalf of the customer right from the helpdesk panel
Would you like to share a personal note to your colleagues for a particular ticket? Mark it as a private note while replying
There's always that particular feedback, suggestion or an agent response that you would like to save for easy access later. Mark it as favorite!
Predefine a set of actions at any step of the process - new email, new note from your customer, delayed responses etc.
Run a set of actions on a particular ticket - change status, email to supervisor and let the customer know about the same
Using a tough and confusing helpdesk system? Import all your existing tickets to ClickDesk with just a click!