Manage your emails & offline chats
Refreshingly new and lite email Help Desk tool

Intuitive panel

Agents (with access to helpdesk) can login to view, reply, transfer or favorite the tickets received in their department. Easy & simple helpdesk.

Get IM alerts

All the logged in agents get an instant message alert in their Google talk or Skype when a new ticket is created, updated or assigned

Live chat integrated

Create a new ticket, view the customer's ticket history and even update the current ticket directly from your instant messenger

Choose domain

While configuring an account, you can choose your own subdomain to access the email system. e.g: mycompany.clickdesk.com

Setup email

Configure your existing email addresses to forward the mails to your new email given in ClickDesk's helpdesk. No additional setup.

Departments

You can create multiple departments (e.g: sales, support etc.) and assign operator. Each department gets an unique email id.

Agent's access

Decide which agents to access the helpdesk and add, delete or control helpdesk access to your agents from your ClickDesk dashboard

Assign tickets

Logged in agents in the ticket panel can assign the tickets to themselves or transfer to other agents or departments

Canned responses

Save frequent messages with short codes and use them while replying to tickets to save time

Tags

You can add tags to your helpdesk from your ClickDesk dashboard. Filter your emails (tickets) with tags for easy access

Search

Search tickets by name, email, ticket id, department or tags

View archives

You will never need to delete a ticket again. Your tickets are stored with us, as long as you have an active account in ClickDesk.

Create new tickets

Agents can create a new ticket on behalf of the customer right from the helpdesk panel

Add a note

Would you like to share a personal note to your colleagues for a particular ticket? Mark it as a private note while replying

Favorite tickets

There's always that particular feedback, suggestion or an agent response that you would like to save for easy access later. Mark it as favorite!

Automation

Predefine a set of actions at any step of the process - new email, new note from your customer, delayed responses etc.

Macros

Run a set of actions on a particular ticket - change status, email to supervisor and let the customer know about the same

Import tickets

Using a tough and confusing helpdesk system? Import all your existing tickets to ClickDesk with just a click!