ClickDesk Vs LivePerson
ClickDesk offers multi channel online engagement tool for website visitors to interact with the business representatives instantly.
| ClickDesk | LivePerson | |
|---|---|---|
| Multi Channel | Wonderful magic box of fastest live chat, help desk, voice chat & social toolbar | Doesn't provide help desk and social features |
| IM Integrated | No software to install. Receive chats & calls on your Google talk or Skype | Requires software installation, maintenance and training to staff |
| Pricing | $9.99 - Startup friendly pricing | Starts at $149 |
Below are more details on how we compare with LivePerson in each segment. Click on each item to see how ClickDesk is more efficient for your business.
Live Chat
ClickDesk's live chat is simple to setup. No software to install and zero learning curve for the agents to get started.
LivePerson requires you to install a software and is not IM based. You cannot receive chats or calls on your favorite Skype or Google talk IM.
| ClickDesk | LivePerson | |
|---|---|---|
| Inbuilt and interactive | Pop up based - Not intuitive and may require to unblock browser popups | |
| Whitelabel | Completely rebrand the live chat box on your site. Add your own logo. | No whitelabel |
| Extendable | Yes - One click installable plugins & addons to integrate with all major CRMs & billing systems available. | No plugins. Thinking to add a lead directly to your favorite CRM. Forget! |
Help Desk
Our Integrated Help Desk system allows you to manage all your emails and offline chat messages systematically. Also, get notified on your IM when someone sends an email to your support helpdesk!
There's no help desk with LivePerson! Get drowned in the offline chats and customer emails, for all you wished to provide is a better support.
| ClickDesk | LivePerson | |
|---|---|---|
| Helpdesk domain | Choose your own subdomain for the helpdesk panel | - |
| IM notifications | Agents get notified immediately when a new ticket is created or assigned to them | - |
| Automation & Macros | Create automation rules (change department, status, assign to agent) and run macros on tickets | - |
Voice Chat
ClickDesk allows your visitors to call you in 3 convenient ways. Operators receive calls on IM or landline.
LivePerson does it the old school way. No browser phone or click to call.
| ClickDesk | LivePerson | |
|---|---|---|
| Click to call - Instantly connects the call with the available agent on chat | Call back - You need to drop in your phone number for the system to call you back if the agent is available | |
| Call options for visitors | Visitors can call the agent directly from the browser, use local access numbers or connect through Skype | Just a call back feature |
| Call options for agents | Agents receive calls on their Google talk, Skype, phone or mobile | Agent receive call on their PC |
Social Toolbar
Be where your customers are. The world is moving social and we make it easy for your visitors to connect with your facebook fan page or follow your twitter timeline right from the chat window.
LivePerson isn't in the social show yet!
| ClickDesk | LivePerson | |
|---|---|---|
| Display fan page with like button | - | |
| Display recent tweets & follow button | - | |
