BigCommerce Live Chat Addon - Provide Live Help on Your Store
Get a combo of Live Chat, Voice Chat and Social Toolbar for your online store.
Visitors chat or call from your store - you respond on your IM (Google Talk or Skype).
Add ClickDesk - BigCommerce live chat widget to your store
BigCommerce is the fastest growing ecommerce platform with over 20,000 paying customers. The ClickDesk-BigCommerce live chat widget allows you to receive live chats and calls from your online store visitors. Engage with your visitors, reduce shopping cart abandonment and boost sales.
Free BigCommerce Addon
BigCommerce live chat widget with Google Talk and Skype buttons
- Instant setup - Just copy and paste the small ClickDesk HTML code snippet to your online store and you are all set.
- Know your visitors name, email, location, pages or products being browsed. Offer discounts and special coupons with proactive chat.
- Visitors can call you straight from their browser, Skype or they can use our free local access numbers in 40 different countries.
- Online visitors chat or call from your store, operators respond through Google Talk or Skype on a computer or mobile device.
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ClickDesk - BigCommmerce Widget Setup Guide
Step 1: Bigcommerce Settings
- Login to your BigCommerce store admin front.
- Go to settings from the top right menu and choose Live Chat from the dropdown.
- You will be redirected to the 'Live Chat Services' page.
Step 2: Live Chat Services
- Choose 'Other Third Party Live Chat Service' from the available options.
- Click on 'Save'. You will now be able to add ClickDesk live chat code.
Step 3: Signup and Add Operator
- Signup for any ClickDesk plan that suits your needs.
- Login to your Dashboard and add an operator
- Confirm your operator IM (Skype or Google Talk) by accepting the contact requests on your IM.
Step 4: Create a Department
- After adding the operator, click on 'Get your code' in the navigation bar.
- Create a new department and assign operator(s).
- Add the department.
Step 5: Get your Code
- After assigning the operators to the department, you can now find a link to 'Get your code'.
- Click on 'Get your code' and copy the given live chat code.
Step 6: Paste the code and Save
- Sign into your BigCommerce admin panel and navigate to Settings -> Live Chat.
- Go to 'Other Third Party Live Chat Service' tab and paste the ClickDesk code you copied in step 5.
- Leave the 'Chat Box Location' option to the default setting - 'On the side of the page'. Save your settings.
- ClickDesk now appears on your entire store and is ready to use.
